Refund & Cancellation Policy

Introduction

Welcome to Paygate Software Private Limited. This policy explains the rules for refunds and cancellations for our BBPS and bill payment services.

Cancellation Policy

• Transactions once initiated cannot be cancelled
• Please verify details before making any payment
• Incorrect information entered by users will not be eligible for cancellation

Refund Policy

• Refunds are applicable only for failed or unsuccessful transactions
• Successful transactions are non-refundable
• Refund requests must be raised within 24 hours
• All refunds are subject to verification and approval

Refund Processing Time

Approved refunds will be processed within 5–7 working days and credited to the original payment method.

Third-Party Services

Transactions are processed through banks, BBPS, and NPCI systems. Any delays caused by these providers are beyond our control.

Fraud & Misuse

In case of suspicious or fraudulent activity, we reserve the right to hold or reject refunds after proper investigation.

Limitation of Liability

We are not liable for losses caused due to incorrect details entered by users or failure of banking/payment systems.